What Healthcare Leaders Wish They'd Known Before Deploying AI in Patient Access
Tuesday, August 18th, 2026 | 12:00 PM - 1:00 PM CT
Picture the months after an AI rollout in patient access: clinicians working around the tool instead of with it, a workflow that looked seamless in the demo now creating new friction and a nagging question about whether patients are actually better served.
It doesn’t have to go that way. The leaders who get this right pressure-test AI for patient-facing use long before go-live — and they know which questions separate durable wins from expensive missteps.
Dr. Sunny Eappen has spent his career deciding which technologies make it into clinical practice. Formerly President and CEO of the University of Vermont Health Network and Chief Medical Officer at Brigham and Women’s Hospital and Mass General Brigham, he now serves as Chief Medical Officer at Assort Health. He’ll discuss where AI in patient access reliably delivers, where it falls short, and what it takes to earn clinician trust from day one.
Learnings include:
- A pragmatic way to vet patient-facing AI before it touches the front door
- The practices that earn clinician buy-in and the ones that undermine it
- Which access use cases fit AI and which require a human in the loop
- The vendor diligence questions to require upfront, from EHR depth to escalation logic
Presenter:
Sunny Eappen, MD
Chief Medical Officer, Assort Health