The way we work is changing quickly with the introduction of generative AI tools. And people’s excitement is striking – in just two months, ChatGPT reached 100 million users. In comparison, it took 16 years for the same number of people to use mobile phones, seven years for the internet and five years for X (formerly Twitter).1

Like those other transformative technologies, generative AI isn’t innovation for the sake of innovation. It’s a response to a real need that people experience in their daily work lives. Think about it – employees are constantly juggling tasks, attending meetings, managing overflowing inboxes and processing an avalanche of information. It’s no surprise that many feel burnt out.